Frequently Asked Questions
Everything you need to know about shopping with Lisa Robin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. For custom or made-to-order pieces, please allow 10-14 business days for production before shipment.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that personalized or final sale items are not eligible for return or exchange.
What materials are used in your jewelry and accessories?
Lisa Robin uses high-quality materials including 14k gold, sterling silver, and ethically sourced gemstones. Detailed material specifications are listed on each individual product page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How do I care for my Lisa Robin pieces?
To maintain the brilliance of your items, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.